Shipping policy

We are committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

United States

Free Shipping
Estimated delivery: 7–15 business days

Please note that shipping times are estimates and may vary due to customs processing, weather, carrier delays, or high-demand periods.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number so you can monitor your package's progress.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. PackSoleil is not responsible for orders shipped to an incorrect address provided at checkout.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at packsoleil@gmail.com, and we'll work with the shipping carrier to help resolve the issue.