Refund policy
At PackSoleil, your satisfaction is important to us. If there's an issue with your order, we're here to help.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email us at packsoleil@gmail.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After reviewing your request, we'll provide either:
- A replacement item, or
- A full refund
Returns
Because many of our products ship directly from our fulfillment partners, we do not accept returns for:
- Change of mind
- Incorrect item ordered
- Buyer preference
- Normal wear and tear
Refunds
Approved refunds will be issued to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.
Contact Us
If you have any questions regarding your order, please contact us at:
We're committed to making your shopping experience as smooth as possible.
Travel Well. PackSoleil.